Paid £82.95 - No Records Found - The Sequal

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RodA
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Paid £82.95 - No Records Found - The Sequal

Post by RodA »

Further to my previous posting on this subject.

Having got nothing but frustration from FindMyPast regarding my getting 'No Records' back each time I searched their BDM for Nottinghamshire I decided I would raise a County Court summons as I'd paid for a service I had not received.

Before doing this I contacted the Head of Customer Services at Brightsolid Online Publishing, the parent company of FindMyPast.

What a difference, an immediate acknowledgement that they had not provided me with what I'd paid for, and a total subscription refund.

Had the matter been dealt with earlier a partial refund may have been applicable as I had used the census records, but at this late stage clearly the trouble I had been put to by the FindMyPast Support Team needed to be addressed in the refund.

Perhaps the outcome to this issue may influence other companies to take a reasonable view as to if a customer has actually received what they paid their money for.

I did point FindMyPast to the number of views of this issue on this forum, I do believe this had an influence on the outcome.

Matter resolved thank you Brightsolid Online Publishing and FindMyPast. :P
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grangers14
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Re: Paid £82.95 - No Records Found - The Sequal

Post by grangers14 »

Oh well done! Im glad you went further with it. :grin:
Jo :)
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snoopysue
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Re: Paid £82.95 - No Records Found - The Sequal

Post by snoopysue »

Good for you, it's good to see there's a little justice after all!
Snoopysue

Logic merely enables one to be wrong with authority.
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Annie
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Re: Paid £82.95 - No Records Found - The Sequal

Post by Annie »

I'm really pleased you were able to get a refund, and so you should when it returned no records for you.

Annie
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Antie Em
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Re: Paid £82.95 - No Records Found - The Sequal

Post by Antie Em »

Well done - just shows, sometimes it pays to go a bit further.
There's no place like home ......
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expat66
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Re: Paid £82.95 - No Records Found - The Sequal

Post by expat66 »

Yes ,
Well done RodA... just goes to prove how sometimes it really is worth 'sticking to your guns' with a complaint! :thumbup:
Wonder how many other disgruntled customers there are out there?
Expat
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peterd
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Re: Paid £82.95 - No Records Found - The Sequal

Post by peterd »

Glad you got rembursted, as it does FMP no good if word gets around the cannot be trusted to honour what the say
A person should have an opinion on everything, It becomes tact whether you reveal that opinion or not.

http://www.deneview.co.uk/
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MarkCDodd
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Re: Paid £82.95 - No Records Found - The Sequal

Post by MarkCDodd »

Good onya!
Black Holes happen when God divides by zero.
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