Went to B & Q today asked a lady on the lights where a certain light shade was that was hangin up she said she didn't know and would have to go to the returns desk and ask there
wot!!
can't she go and ask! oh no apparently she was doing pricing!
You were lucky, NL. Here she would just have answered "No". She gave you some actual information, you would not catch an Icelander doing that! When we visit the UK even my kids notice how helpful shop people are!
"The present is the key to the past" - Charles Lyell
In the dark and dismal past I worked for 6 very long weeks as a bag packer at tesco's. If a customer asked where a particular product was we were to help. If someone came in, didn't buy anything and asked for a shopping bag, we were to give them one. If a customer bourght something one day, and it was reduced the next, if they complained they got paid the difference. I was the probably lowest paid in the store and I was expected to give the customer good service every time.
I don't know if it's still like that, but their philosophy was that the customer is always right. In Denmark, they always always ask if you want any help in the smaller shops - took me a while to get used to it. What I hate is when they ask you as you're on your way out of the shop! At the end of the day if two shops have similar produce at similar prices I'll pick the one with the best service every time - and would probably choose service over price generally!
Snoopysue
Logic merely enables one to be wrong with authority.
Teifi wrote:Don't you just hate it when you get an assistant who keeps telling you "No problem" or even worse "No probs".
After all if I hadn't got a problem - I wouldn't be asking
All those standard things people say tend to irritate - you know the "Have a nice day" brigade - it all comes across as a bit false. I don't mind if the person I ask can't help, as long as they direct me efficiently and politely to someone who can.
Snoopysue
Logic merely enables one to be wrong with authority.
