On several occasions over the last three months I have reported the fact that this site will not accept Gedcoms that work perfectly well on Ancestry, Genes Reunited, TheGenealogist, Find My Past and Rootsweb.
Firefox will not even start to upload the files.
Internet Explorer will not go from the upload to import step.
No other computer or browser I have tried has had any more success.
I am an IT Analyst with over 30 years experience who designs web sites and writes software for them so if I am having problems I can only imagine what the non-technical user is experiencing.
I have been told on two occasions to send my gedcoms to a particular e-mail address. I do so and then NOTHING happens.
The tree viewing tools fail constantly on Firefox and are not so stable on Internet Explorer.
Most of the data within the One Great Family tree is poor with no consistent date or place formatting and zero sources quoted for verification.
Today was the last straw. I cut back my gedcom file to bare minimum data in the hope it would load.
All was looking good. It spent HOURS going through the upload, import, matching etc.
Then its tells me it has finished but only 8 out of the 9800 people in the Gedcom file are visible.
I will keep my accounts with Ancestry, Genes Reunited, TheGenealogist, Find My Past and World Vital Records as they have provided me with value and funtionality.
Your site has been the most frustrating, poorly supported, unstable, unusable and biggest waste of money I have ever experienced on the Internet.
The fact I can't cancel my account with the simply click of a button just adds to the feeling that OnGreatFamily has just been OneGreatWasteOfTime.
*Archive TBC* - My letter to OneGreatFamily
Moderators: grangers14, admin, Northern Lass
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MarkCDodd
- Posts: 4157
- Joined: Mon Aug 24, 2009 12:55 pm
- Primary Surname Interests: Homer, Dodd, Murphy, Cutler, Ford
- Primary Geographical Research Areas: Shropshire, Staffordshire, Worcestershire, Yorkshire
*Archive TBC* - My letter to OneGreatFamily
Black Holes happen when God divides by zero.
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Maths girl
- Posts: 3561
- Joined: Fri Jul 31, 2009 2:23 pm
- Primary Surname Interests: Gladders Hackett Shakespeare Allport
- Primary Geographical Research Areas: Staffordshire Durham
- Location: Leicestershire
Re: My letter to OneGreatFamily
I suspect it felt better to get that lot off your chest - you sound a bit upset with them!
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MarkCDodd
- Posts: 4157
- Joined: Mon Aug 24, 2009 12:55 pm
- Primary Surname Interests: Homer, Dodd, Murphy, Cutler, Ford
- Primary Geographical Research Areas: Shropshire, Staffordshire, Worcestershire, Yorkshire
Re: My letter to OneGreatFamily
They are the most pathetic bunch of losers I have ever had to deal with.
Black Holes happen when God divides by zero.
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dianel
- Posts: 3132
- Joined: Sat Oct 04, 2008 5:51 pm
- Primary Surname Interests: PERRY, HARROLD, COOKSEY, HINGLEY, WOODHOUSE, MATEER, RIDDELL, RYAN, LEVETT
- Primary Geographical Research Areas: BLACK COUNTRY, BELFAST, CO. LIMERICK, LANARKSHIRE
- Location: Melbourne, Australia
Re: My letter to OneGreatFamily
Good that you've let us know about this lot, Mark. It saves others getting bitten. Thanks.
Di
Di
Some mistakes are too much fun
to only make once.
to only make once.
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grangers14
- Posts: 15645
- Joined: Wed Jan 21, 2009 12:50 pm
- Primary Surname Interests: Shaw, Round, Lawrence, Wain
- Primary Geographical Research Areas: Midlands, North East
- Location: North East
Re: My letter to OneGreatFamily
It will be interesting to hear the reply! Hope you get time to let us know.
Jo
Jo
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Northern Lass
- Posts: 46029
- Joined: Tue Sep 30, 2008 9:12 am
- Primary Surname Interests: Hinett, Rose, Round, Shakespear, Wilkins,
- Primary Geographical Research Areas: Black Country, Wiltshire, Newcastle upon Tyne
Re: My letter to OneGreatFamily
MarkCDodd wrote:They are the most pathetic bunch of losers I have ever had to deal with.
are they off your crimbo list then Mark?
is the glass half full or half empty with them?
mine is full!
hic!
I have never heard of em!!
But I like your style if you don't like somat tell em!
you are either Australian or Northern
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grangers14
- Posts: 15645
- Joined: Wed Jan 21, 2009 12:50 pm
- Primary Surname Interests: Shaw, Round, Lawrence, Wain
- Primary Geographical Research Areas: Midlands, North East
- Location: North East
Re: My letter to OneGreatFamily
Can this be Archived now Mark?
Jo
Jo