Genealogy Forum UK

Further to my previous posting on this subject.

Having got nothing but frustration from FindMyPast regarding my getting 'No Records' back each time I searched their BDM for Nottinghamshire I decided I would raise a County Court summons as I'd paid for a service I had not received.

Before doing this I contacted the Head of Customer Services at Brightsolid Online Publishing, the parent company of FindMyPast.

What a difference, an immediate acknowledgement that they had not provided me with what I'd paid for, and a total subscription refund.

Had the matter been dealt with earlier a partial refund may have been applicable as I had used the census records, but at this late stage clearly the trouble I had been put to by the FindMyPast Support Team needed to be addressed in the refund.

Perhaps the outcome to this issue may influence other companies to take a reasonable view as to if a customer has actually received what they paid their money for.

I did point FindMyPast to the number of views of this issue on this forum, I do believe this had an influence on the outcome.

Matter resolved thank you Brightsolid Online Publishing and FindMyPast.

Oh well done! Im glad you went further with it.
Jo

Good for you, it's good to see there's a little justice after all!

I'm really pleased you were able to get a refund, and so you should when it returned no records for you.

Annie

Well done - just shows, sometimes it pays to go a bit further.

Yes ,
Well done RodA... just goes to prove how sometimes it really is worth 'sticking to your guns' with a complaint!
Wonder how many other disgruntled customers there are out there?
Expat

Glad you got rembursted, as it does FMP no good if word gets around the cannot be trusted to honour what the say

Good onya!