Genealogy Forum UK

It is dead isn't it

Went to B & Q today
asked a lady on the lights where a certain light shade was that was hangin up
she said she didn't know and would have to go to the returns desk and ask there

wot!!

can't she go and ask!
oh no apparently she was doing pricing!

walked out....

Customers are to blame.

Providing excellent service and knowledgeable sales people costs money that is added to the cost of goods.

This extra cost is minimal but the buying public concentrate on price so as a result the level of service suffers.

It is one of the reasons I sold my Computer Stores.

People would come in and demand I meet the price of Shonky Bros or Dodgy Digital.

Since I prided myself on service and quality I decided I no longer wanted to play the game.

The same happened with my father's tobacco shops.

He provided an excellent service but the supermarkets started selling the common brands cheaper than he could buy them wholesale.

Of course, as soon as he closed his doors the supermarkets charged far more than he ever did.

Those who relied on a specialist tobbaconist were left without the service they needed.

She should have said

"Let me help you with that enquiry"

and gone and found out!!

it's all about using your bonce! and going that extra mile

You were lucky, NL.
Here she would just have answered "No". She gave you some actual information, you would not catch an Icelander doing that!
When we visit the UK even my kids notice how helpful shop people are!

In the dark and dismal past I worked for 6 very long weeks as a bag packer at tesco's. If a customer asked where a particular product was we were to help. If someone came in, didn't buy anything and asked for a shopping bag, we were to give them one. If a customer bourght something one day, and it was reduced the next, if they complained they got paid the difference. I was the probably lowest paid in the store and I was expected to give the customer good service every time.

I don't know if it's still like that, but their philosophy was that the customer is always right. In Denmark, they always always ask if you want any help in the smaller shops - took me a while to get used to it. What I hate is when they ask you as you're on your way out of the shop!
At the end of the day if two shops have similar produce at similar prices I'll pick the one with the best service every time - and would probably choose service over price generally!

Don't you just hate it when you get an assistant who keeps telling you "No problem" or even worse "No probs".

After all if I hadn't got a problem - I wouldn't be asking

Teifi wrote:Don't you just hate it when you get an assistant who keeps telling you "No problem" or even worse "No probs".

After all if I hadn't got a problem - I wouldn't be asking

All those standard things people say tend to irritate - you know the "Have a nice day" brigade - it all comes across as a bit false. I don't mind if the person I ask can't help, as long as they direct me efficiently and politely to someone who can.