Genealogy Forum UK

Is it me or is customer service and responsibility with owners out the window.

Booked a table for my son's birthday in a pub/restaurant
first I was told that the table I wished couldn't be guaranteed, even though we had always booked a specific table afore!
So I got Wolvie to sort it.
The answer was that they don't reserve a specific table now due to having customers just about coming to blows when said reserved table
was or should have been free.
So now they can give you a table but can't guarantee which one

Is it me or what happened to management!
get those customers on the reserved table moved off!!

Birthday greetings to your son NL.May i ask how old your son is ?
That's terrible about the problems of booking a table but they do of course guarantee you a place somewhere in the dining room.
Were they new owners?

Rob wrote:Birthday greetings to your son NL.May i ask how old your son is ?
That's terrible about the problems of booking a table but they do of course guarantee you a place somewhere in the dining room.
Were they new owners?

That is not the point! I want a particular table
it is not rocket science
give me the table I want!

you always have to sit on that fence...

Yeah but you cannot always sit next to the bar sometimes you have to settle for a, how can i put it? A place in the background?
On a cruise you'd always want to sit at the captains table.
I wonder if you have to reserve your table on a ship? Probably not i suppose you'd have the same table every night.
Anyone been on a cruise?

Rob wrote:Yeah but you cannot always sit next to the bar sometimes you have to settle for a, how can i put it? A place in the background?
On a cruise you'd always want to sit at the captains table.
I wonder if you have to reserve your table on a ship? Probably not i suppose you'd have the same table every night.
Anyone been on a cruise?

Yeah and sat at the captains table....next



and yes you should be able to have the table you wish when booking a table
end of!

Northern Lass wrote:
Is it me or what happened to management!
get those customers on the reserved table moved off!!

I think what happened is that customers got drunker and louder! I would not like to deal with some of them.

Years and years ago I booked a whole room on the first floor of a restaurant, for lunch for a conference; booked food for a set number of speakers and committee and then open places for attendees. Got there and they told me that fire regulation inspector had closed down the said floor so we had to just take our luck on the groundfloor ie no reservation at all! I had a very firm word with them about obligations to the custumer

Then those loud and drunken customers should have been dealt with and
firmly asked to leave!

That's the problem no one takes any responsibility any more
no one likes to make a fuss

In the same way if we get food served that is not up to scratch do we complain?

HAPPY BIRTHDAY BEN

Hope your meal was good after all the hassle Jan

I reckon you expect too much NL!!
Macdonalds aren't reknowned for their service you know!!

linell wrote:HAPPY BIRTHDAY BEN

Hope your meal was good after all the hassle Jan

thanks Lin yes it was good

and no Robert it wasn't Mcdonalds

Northern Lass wrote:Then those loud and drunken customers should have been dealt with and
firmly asked to leave!

That's the problem no one takes any responsibility any more
no one likes to make a fuss

In the same way if we get food served that is not up to scratch do we complain?

I do every time , why eat or pay for something you can't eat.

I would be mad about the table booking also Northern Lass.

Annie

Do any of you nice people remember the British Resturants........but you couldn't book a table !
Mike.

You mean like Balti places?
Are those your "British Resturants" as in "The British Empire" "Raj" thingeymebobs!!
Or do you mean places like Lyons Tea Houses where one of my aunties would take me as a child.
It was in Birmingham and it was very chique and English.

No Rob......British Resturants were a Wartime idea from the Ministry of Food where people could have 3 course meal for pitance, most towns had one I used it in Willenhall & Wolverhampton........good food as well!......if I remember it may have been 2 shillings ? usually in pre-fabricated buildings.
thats what they were called,.. nothing racial Rob ! ! !
Mike.

We had one in Oldbury i think "The Cookhouse " Halesowen Street.
My mom used to take me in there.I wonder if Denis can confirm that?
The Cookhouse not the fact that my mother took me in there!!
Cos he wouldn't know that would he?