Genealogy Forum UK

It's now absolutely impossible save any images onto my computer from Ancestry now. It never was a problem before. Their instructions on how to remedy this is worse than getting lost in Hampton Court's maze.......

Anybody body else here having the same problem with them? I'm seriously considering not renewing my membership with them.

Progress? Huh!

VH

When I had access I found it best to right click on the image and the press save image.

funny you should say that
I can save on one computer but not on the vista one

what do they say about saving the image and how to do it?

Jimmy:

That used to be the case but Microsoft have done something which conflicts with Ancestry's Enhanced Image Viewer.

Northern Lass:

They're aware of it and do advise you on their website how to get round to it but it's lengthy and complicated which they've readily admitted to. In fact they advise you to print out the instructions! I'll try it on my other computer and see if it's any better there but what a palaver....

VH

I am on XP Pro, my son as Vista and he says its a waste of time. I had no trouble last week when I had Ancestry.

Vikinghunter wrote:Jimmy:

That used to be the case but Microsoft have done something which conflicts with Ancestry's Enhanced Image Viewer.

Northern Lass:

They're aware of it and do advise you on their website how to get round to it but it's lengthy and complicated which they've readily admitted to. In fact they advise you to print out the instructions! I'll try it on my other computer and see if it's any better there but what a palaver....

VH

Hi VH do you know where I can find the instructions under what on the site
it was driving me nuts when I tried to do it

This is what I do...

Go into the actual image - at the top on the right hand side, you will see 'SAVE'- Save this record about Fred Jones to your family tree, your shoebox, or your computer.
Click on 'save this image to my computer' and then select where you want it saved to.

I've just done it with no problem

mallosa wrote:This is what I do...

Go into the actual image - at the top on the right hand side, you will see 'SAVE'- Save this record about Fred Jones to your family tree, your shoebox, or your computer.
Click on 'save this image to my computer' and then select where you want it saved to.

I've just done it with no problem

Yes I have on one comp not vista no worries
but the vista one wont save it

Mallossa's totally correct but that's on Windows XP I assume? (cos I've just tried it on my other computer which is XP and it works perfectly)

Northern Lass's right too - it won't work with Vista which is what my main computer's on......

Just reaching out for the paracetamols now.......

I save images the way mallosa does and mine is Windows XP

Yes VH, Windows XP Pro.

Put down those Paracetomol and listen to this instead - http://www.youtube.com/watch?v=_3SLqHFCMPs

Vikinghunter wrote:Mallossa's totally correct but that's on Windows XP I assume? (cos I've just tried it on my other computer which is XP and it works perfectly)

Northern Lass's right too - it won't work with Vista which is what my main computer's on......

Just reaching out for the paracetamols now.......

Yes the one that it saves it on is XP
and it won't save it on Vista

I thought it was my computer...
so grateful for you flaggin this

is there a way round it then
I will look for those destructions