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Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 11:24 am
by Northern Lass
peterd wrote: ↑Sat Jan 11, 2025 10:27 am
can you not start another tree with a different name and upload the gedcom file
I am sure Grangers will answer that one but going to stick my neb in.
For some reason the site id is altered and an x put into it...goodness knows why.
Grangers pays each year for the deluxe version and is due some customer courtesy of at least a reply
as to why as the owner she can't log into her account with her email address, especially when it even shows
that she owns the account.
I think it is disgraceful customer service from TP not even responding.
So to be honest why should she start and pay for another one when she already has one that for some reason she can't access.
Neb removed.
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 11:41 am
by mumbles
I must add my support for grangers14 who has given great support and advice to me over many years as have others in group
If TP does not come up with response it might be worth looking at another respository/web site for Black Country Connections as expertise on this site will be wasted if nowhere to display records. I would be be prepared to pay something towards subscription if no free site can be found .
Just a few more ideas.
1) Perhaps archives at Dudley might be able to help with problem or It assistance as Black Country Connections records would be of value to them.
2) Freereg seems to be a very good organisation and might consider helping
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 12:00 pm
by grangers14
peterd wrote: ↑Sat Jan 11, 2025 10:27 am
can you not start another tree with a different name and upload the gedcom file
I tried that Pete, but the file is too big without paying for another tree.
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 12:04 pm
by grangers14
If you search Black Country Connections on The web, it now says,
No information can be found.
Learn why
https://support.google.com/webmasters/a ... 9871?hl=en
No idea?
My head is frazzled with it all.
Thank you everyone trying to help and for your support
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 12:51 pm
by peterd
grangers14 wrote: ↑Sat Jan 11, 2025 12:00 pm
peterd wrote: ↑Sat Jan 11, 2025 10:27 am
can you not start another tree with a different name and upload the gedcom file
I tried that Pete, but the file is too big without paying for another tree.
what the cost as surely you cannot be paying for a service your not getting at the monment?
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 12:59 pm
by mallosa
mumbles wrote: ↑Sat Jan 11, 2025 11:41 am
I must add my support for grangers14 who has given great support and advice to me over many years as have others in group
If TP does not come up with response it might be worth looking at another respository/web site for Black Country Connections as expertise on this site will be wasted if nowhere to display records. I would be be prepared to pay something towards subscription if no free site can be found .
Just a few more ideas.
1) Perhaps archives at Dudley might be able to help with problem or It assistance as Black Country Connections records would be of value to them.
2) Freereg seems to be a very good organisation and might consider helping
Perhaps BC Wench could help regarding FreeReg idea?
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 4:17 pm
by BC Wench
I've sent you and Jo an email San.
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 4:29 pm
by kdwoodie
I am with everyone else, Jo you have done an amazing job.
Just a query as I haven't tried what happens if you try to log in and enter forgotten password
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 4:52 pm
by grangers14
peterd wrote: ↑Sat Jan 11, 2025 12:51 pm
grangers14 wrote: ↑Sat Jan 11, 2025 12:00 pm
peterd wrote: ↑Sat Jan 11, 2025 10:27 am
can you not start another tree with a different name and upload the gedcom file
I tried that Pete, but the file is too big without paying for another tree.
what the cost as surely you cannot be paying for a service your not getting at the monment?
You pay for the year...exactly no service or support from TP!
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 4:53 pm
by grangers14
kdwoodie wrote: ↑Sat Jan 11, 2025 4:29 pm
I am with everyone else, Jo you have done an amazing job.
Just a query as I haven't tried what happens if you try to log in and enter forgotten password
On the site with X on?
It says enter your name and birth year as it appears on the tree.
That tree has no names!
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 4:54 pm
by grangers14
Any help or advice is much appreciated and has my complete permission!
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 4:59 pm
by kdwoodie
On the tree with X on if you click edit it comes up with
https://www.tribalpages.com/tribe/sc?sr ... =817236763
It's my email but if you try to log in does it come up with yours
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 5:03 pm
by kdwoodie
Just tried emailing for password and it sent me my personal tree details
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 5:06 pm
by grangers14
It comes up RR email, then says
The email RR is not that of this site's administrator.
Re: Problems on Tribal Pages
Posted: Sat Jan 11, 2025 5:09 pm
by grangers14
I was just looking at the price list
https://www.tribalpages.com/index.html#tppricing
For freesite it says no limit on names so why won't the gedcom load?