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Ancestry problem

PostPosted: Sat Dec 28, 2013 4:35 pm
by mallosa
Looks like Ancestry is experiencing some issues at the mo :(

Re: Ancestry problem

PostPosted: Sat Dec 28, 2013 5:34 pm
by mallosa
...working now :grin:

Re: Ancestry problem

PostPosted: Sun Dec 29, 2013 1:04 am
by MarkCDodd
They scrambled my tree and are arguing they may not be able to fix it. I am telling them that the thousands of hours of work on their site will need to be reimbursed if they don't.

Re: Ancestry problem

PostPosted: Fri Jan 03, 2014 1:41 pm
by snoopysue
I'm having trouble adding a new person - I've found a record that may link to existing family, but when I try to add as a new person, nothing happens.
I thought maybe I could do it manually, seem this doesn't but to be a possibility - any ideas?
I can't add as sibling, brother etc as I don't know for certain if there is a link. I think he may be a nephew to a family member, but I don't have the next generation back to be able to link up.

Re: Ancestry problem

PostPosted: Fri Jan 03, 2014 7:25 pm
by Maths girl
snoopysue wrote:I'm having trouble adding a new person - I've found a record that may link to existing family, but when I try to add as a new person, nothing happens.
I thought maybe I could do it manually, seem this doesn't but to be a possibility - any ideas?
I can't add as sibling, brother etc as I don't know for certain if there is a link. I think he may be a nephew to a family member, but I don't have the next generation back to be able to link up.


I open up the father/mother and call them NK and then you can add a sibling --same would work with possible brother or sister. -- could use "possible" as name to remind you of the lack of certainty.

Maths Girl

Re: Ancestry problem

PostPosted: Sat Jan 04, 2014 10:47 am
by snoopysue
Problem is I don't have the parents - the only things that makes me think they are related is their surname, profession and where they live - it's really a bit weak, so I'd prefer not to have them joined up until I can prove it!

Re: Ancestry problem

PostPosted: Sat Jan 04, 2014 12:41 pm
by Maths girl
Why not start a new tree? -- then you can merge them -- when you are more sure! -- at least I think you can merge them but not sure how. -- that requires more IT expertise than I have.

try Mark? PeterD?