Genealogy Forum UK

Further to my previous posting on this subject. Having got nothing but frustration from FindMyPast regarding my getting 'No Records' back each time I searched their BDM for Nottinghamshire I decided I would raise a County Court summons as I'd paid for a service I had not received. Before doing this ...

Hi Jo, Yes I did point out the facts during my telephone call, but was just told "You have made searches so don't get a refund". I've noticed before that companies who never reply to a complaint in writing (in my case two emails ignored) are also the ones giving very poor customer service....

Yes I did find the census had what I wanted for Nottinghamshire, but not the BDM's. Had I have known this I wouldn't have taken out the subscription at this cost. I could try a legal challenge to get a refund, but I find it better to let others know of my experience with this company so they can mak...

I ended up getting the documents I wanted from the County Archives department (at extra cost).

It's just that the company know they have a 'black hole' for Nottinghamshire, but decided to say nothing.

I've recently paid a six month subscription to Findmypast looking for BDM's in Nottinghamshire. Each parish records search gave a 'No Records Found' reply, so I put in eight records I had already found using the free LDS site, again 'No Records Found'. Two emails to Findmypast about the problem, no ...