Genealogy Forum UK

I Hate it so do most people http://feedback.findmypast.co.uk/forums ... er_page=20 Hope they get it fixed soon

Rocky: I've just sent a long message to their Customer Services:
stating problems I am having...takes up to 5 mins to load...then it
comes up with 'Sorry there is an Error' then the site is busy 'Please try later'
I been on the site for over an hour this afternoon and managed to get
one census: What was wrong with the old one?????????????

Not mad keen, after my first search -don't like the way that a record is under baptisms and births and ends up being a BMD entry - I know when my ancestor was born, so I was thinking it may be a baptism entry (which I don't have). I'd much rather be able to see what source the record is from before actually looking at it! The filters are way too general, and confusing - I had to go into two different before I found the right settings.
Also the search results came up with 30 odd newspaper articles, however the majority were before my ancestor was born!

I did like that I could change the search details at the top of the page, rather than having to go into a seperate edit section.

sparkstopper wrote:Rocky: I've just sent a long message to their Customer Services:
stating problems I am having...takes up to 5 mins to load...then it
comes up with 'Sorry there is an Error' then the site is busy 'Please try later'
I been on the site for over an hour this afternoon and managed to get
one census: What was wrong with the old one?????????????

Just received reply from FMP Customer Services:


I am sorry that you have experienced problems accessing findmypast.
We are aware of an intermittent technical issue affecting some searches on our site and we have a team of our technical experts looking at this as a matter of urgency.
We hope to resume normal service as soon as is possible.
In the meantime, I have extended you subscription by two months free of charge as a thank you for your patience while we work towards making further improvements.

Its worth complaining!!!!!

I only like the bit where they give a description of the surname

sparkstopper wrote:

sparkstopper wrote:Rocky: I've just sent a long message to their Customer Services:
stating problems I am having...takes up to 5 mins to load...then it
comes up with 'Sorry there is an Error' then the site is busy 'Please try later'
I been on the site for over an hour this afternoon and managed to get
one census: What was wrong with the old one?????????????

Just received reply from FMP Customer Services:


I am sorry that you have experienced problems accessing findmypast.
We are aware of an intermittent technical issue affecting some searches on our site and we have a team of our technical experts looking at this as a matter of urgency.
We hope to resume normal service as soon as is possible.
In the meantime, I have extended you subscription by two months free of charge as a thank you for your patience while we work towards making further improvements.

Its worth complaining!!!!!

Just sent them my tuppence worth in an e-mail see what they give me

Address search was best part of FMP but now is useless . Sent opinion to FMP forum and FMP but no reply as yet.
There are some Audio/Visual guides but no use to me as I am hard of hearing. I need a written user friendly guide

You need to use the tabs above and search by individual records I found it by trial and error http://search.findmypast.co.uk/search-w ... and-census

Thanks NL
but still cannot carry out a simple address search
For example if I want Church Street Old Hill in 190I
I click on UK. and England
I fill in Birth Town and County
Then Place Town and County and then Street
but no meaningful result

Sorry meant RF